Chapman Young Labs · Seatorix

Terms of Use

Updated September 15, 2026 · Controlled beta

These terms describe permitted use of Seatorix's website, restaurant dashboard, booking pages and supported iPhone app during controlled testing. Seatorix is developed by Chapman Young Labs.

Access and the beta environment

Use Seatorix only through an account or guest link you are entitled to use, and within the scope of your invitation or agreed pilot. If you act for a restaurant, you must have its authority. A staff profile, a help article or a claim of ownership in chat does not grant application permissions.

Features and access vary across releases and platforms. Test data may be reset, features changed, and access suspended during maintenance or investigation. Staging and local previews are not a substitute for a restaurant's live operating system. Do not rely on a test reservation as a real booking or use a preview for live service without a separately agreed operational arrangement.

Keep account details accurate and credentials private. Tell Support if you believe an account or access link has been compromised. Signed guest and invitation links are intended for their named purpose and may expire or become invalid after a record changes.

Reservations and restaurant responsibilities

Seatorix provides tools for discovery, floor and table selection, reservations, waitlists and restaurant operations. Restaurants manage the information and service they provide, including hours, table configurations, menus, pricing, staff visibility, seating and cancellation decisions.

Availability can change before a booking is saved. A selected table is not itself a completed reservation; follow the booking flow and check the resulting status. Joining a waitlist does not guarantee a table or a seating time. Contact the restaurant directly for a real visit, a cancellation issue, accessibility needs or a time-sensitive service question.

Restaurants are responsible for keeping their published information accurate, assigning appropriate staff access and handling guest information for authorized purposes. Confirm dietary and accessibility arrangements directly with the restaurant; free-text requests and displayed menus do not guarantee that an arrangement has been accepted.

Acceptable use

• Use fictional records in testing unless the test lead has authorized a specific alternative.
• Do not bypass access controls, impersonate another person or restaurant, or access records outside your permissions.
• Do not disrupt the service, send spam, upload malicious content or run unapproved load tests.
• Only upload photos, menus, profile content and other materials you have permission to use and publish. Do not place private guest information in public-facing content.
• Report a suspected security or privacy issue without exploiting it further or sending private records as evidence.

You retain your rights in material you submit. You authorize its storage, processing and display as needed to provide the Seatorix features you use, including public display when you publish restaurant or staff content. This does not give other users permission to copy protected material for unrelated purposes.

Beta Help and example pictures

Beta Help explains documented features, suggests test steps and helps draft fictional examples or issue reports. AI replies may be incomplete or incorrect. Verify important instructions against the cited guide and the controls available to your role.

The helper cannot perform bookings, edit restaurant records or grant permissions. A checklist, example or screenshot is guidance, not proof that an action succeeded. Pictures show reviewed example screens and may differ from your device or assigned release. Tell the helper which screen or platform differs rather than assuming a pictured control is available.

Issue reports require your review and explicit sending confirmation. Drafting a report does not send it; a submission acknowledgment does not guarantee inbox delivery or a response time. See the Privacy Policy's Beta Help section for AI processing and temporary chat storage.

Availability, support and separate agreements

The beta is provided for evaluation in its current condition and may contain defects or interruptions. No uninterrupted availability, seating outcome, email-delivery time or support response time is promised by these pages. Nothing here excludes rights or remedies that applicable law does not allow to be excluded.

Any paid restaurant pilot, custom development, subscription or ongoing support arrangement needs its own agreed scope and commercial terms. These pages do not establish prices, refund rules or an application-care commitment. A separate signed agreement applies to the matters it expressly covers.

We may restrict access needed to address misuse, a security concern or the end of an authorized test. Stop using a feature if its behavior is unclear or unsafe, and use Support for the next step.

Privacy, changes and contact

The Privacy Policy explains information handling and deletion requests. Changes to these terms will appear here with an updated date; review the terms supplied with your next invitation or agreement if the scope of your access changes.

For questions about these terms or your access, contact the Seatorix team at support@seatorix.com.