Chapman Young Labs · Seatorix

Support

Updated September 15, 2026

Need help with Seatorix? Choose the topic below so your question reaches the right place.

Contact the Seatorix team for account access, privacy requests, technical problems and controlled-pilot questions. Support is not an emergency service, and this beta does not promise a fixed reply time.

Reservations, waitlists and restaurant information

Contact the restaurant directly for a real visit, seating, cancellations, dietary needs or accessibility arrangements. The restaurant manages its hours, menus, tables and service. A waitlist estimate is not a guaranteed seating time, and a staging booking is a test record.

If a confirmation, cancellation or guest-access link has expired, ask the restaurant or Support to help verify the booking and the next available action. Do not forward a private booking link in a general issue report. If the app is unclear about whether a submission worked, check your reservation status before trying again.

Account access and privacy requests

For sign-in or restaurant-access problems, tell us whether you are using the website, staff dashboard or iPhone app, and what you expected to access. A restaurant owner or authorized administrator manages staff membership; support guidance alone does not change your role.

Website account deletion: open Account, find Account deletion and select Request deletion.
iPhone account deletion: open Settings and select Request Account Deletion.
No account or unable to sign in: email support@seatorix.com. Guests can also ask the restaurant to help locate and verify their record.

A deletion request enters review; it does not immediately erase the account. You can cancel before review begins when the cancellation control is available. Active restaurant access needs to be resolved before deletion can finish. Removing the app does not delete an account. Read your privacy choices for details.

Ask Beta Help about a feature

If your account has Beta Help access, open the floating Beta Help button or the full helper. Tell it the platform and what you want to understand or test. For example: “Walk me through finding a restaurant on the website,” or “Show me how to create a Server employee profile, with pictures.”

The helper provides guidance; it cannot inspect your live records, operate your account or guarantee an answer. Available pictures are examples from reviewed captures, not screenshots of your screen. If your screen differs, say which device and screen you are using. If an answer fails, keep your question and deliberately retry when ready; use email if the problem continues.

To report a problem from the helper, choose Report a problem, edit the draft, select Review final report, then explicitly confirm sending when that option is available. Local previews do not send email. Opening a draft or viewing a screenshot sends no report.

What to include in a technical issue

The platform, screen name, device and browser or app version.
The approximate time and time zone, plus the steps you took.
What you expected, what actually happened, and a visible error or support reference if one appears.
A cropped or redacted screenshot only if it can be shared without private information.

Use the address above or the channel supplied with your test invitation. Never include a password, API token, private guest details, full payment information or signed access link. An acknowledgment that a report was accepted for delivery is not confirmation that support has read it.

Security, accessibility and pilot questions

If another restaurant's records or someone's private information appears, stop the affected test. Describe the screen, time and type of problem to Support without copying the private contents. For an accessibility barrier, tell us the task, device and assistive technology you use so we can investigate.

Restaurants interested in a controlled Seatorix evaluation can contact the same support address. A demonstration or account invitation does not establish a paid pilot, production access or an ongoing support agreement.

Seatorix is developed by Chapman Young Labs. These support details apply to Seatorix; separate company services and client agreements have their own scope.